If I Delete Hotel Charges How to Charge Again

Equally a event of Covid-19 and to protect the interests of our partners and their guests, we changed the activation date of all virtual credit cards to one day after check-in. We're at present reversing this change for certain eligible partners. Read section ii.7 of this article for more than info.

Note: Our payment solutions aren't available everywhere withal. We'll let you know when they're available for your property.

SECTION 1: Full general information

We tin facilitate guest payments for you in a way that suits your holding's needs. We can pay you either past virtual credit card (VCC) or bank transfer, according to the policies y'all've chosen for your belongings.

In the past, international travelers may have been unable to book a stay at your property considering their preferred payment options weren't bachelor. We now back up alternative payment solutions like PayPal, Alipay, and WeChat Pay, so more guests tin book with yous.

To acquire more than about our payment solutions and how to use them, take a expect at this article.

1.ii. How exercise I know if a invitee has paid online?

Here's how to tell whether a guest has paid online:

The field of study line of the invitee'south confirmation electronic mail will include the words "Paid online"
The words "Paid online" will also announced in the "Status" column on the Extranet'due south Reservations page

Are you using a channel manager or holding management system (PMS)?

If you're having bug seeing the info required, contact your connectivity provider and inquire them about the following features:
- Actress information about the reservation (res_extra_info): This feature enables your PMS/CM to point which reservations Booking.com facilitates payments for
- Payments Clarity Parcel: This feature will enable you to see the virtual credit card balance, activation, and expiration engagement in your PMS/CM

We charge guests based on your policies and guarantee that guests volition make full payments before arriving to your property. If the credit card info a invitee provides is invalid and they don't update it or provide valid card info within 24 hours, we'll automatically cancel the reservation. If this happens, we won't accuse y'all commission for that booking.

1.3. How practice I know if Booking.com will pay me by virtual credit menu or bank transfer?

You can see which payment method we'll use for each booking in the "Toll" column on the Extranet's Reservations page. You can also see the details of the payment method in the "Payment details" area of the "Reservation details" folio for each booking.

one.4. Who takes care of whatsoever actress charges my guests might incur?

We'll ordinarily include extra fees and charges in the amount nosotros collect from guests when they pay online. The exception is for amounts that are broken down per person that you've ready to "excluded" on the Extranet. You'll need to charge guests for these amounts yourself. Y'all can see the breakdown of charges for each booking on the Extranet'southward Reservation details page.

1.5. How exercise I charge guests a damage deposit?

We don't collect damage deposits from guests, but yous can adjust one straight based on your own house rules. To find out more about setting up damage deposits, take a look at this commodity.

1.6. Who provides invoices for my guests?

You need to provide your guests with an invoice when they check out. This is considering the reservation agreement is a direct transaction between you and your invitee, not with Booking.com. Y'all tin provide the invoice on newspaper, by email, or both.

Here'southward some other important info about invoices:

We hold no responsibility for invoicing. We don't transport invoices for reservations to yous or your guests
Make certain you issue invoices in your guest'south proper noun, or another proper noun agreed upon with them
For payouts you receive by virtual credit bill of fare, the cardholder name will always be "Booking.com (Agent)"
When we charge a guest, there may be tax implications for you. To find out more about local taxes, have a look at this article

For more info about invoices, take a look at this article.

1.7. What happens if I decide to refund a guest?

If you make up one's mind to refund a guest and we haven't already paid you for the booking, we won't. Instead of paying you, we'll refund the guest on your behalf.

If nosotros already paid you for the booking by banking concern transfer, we'll deduct the amount we refund the guest from your next banking concern transfer payout. If y'all're not due to receive a payout at that fourth dimension, yous'll need to pay us the amount we refunded to the invitee. We'll ship you a debit note to let yous know about this.

If nosotros've already paid yous for the booking using a virtual credit bill of fare (VCC) and you lot already charged information technology, you'll need to refund it. To notice out more about refunding VCCs, accept a expect at this article. If you oasis't charged the VCC yet, you don't need to exercise anything.

SECTION ii: Getting paid by virtual credit card

two.1. What's a virtual credit carte and how does it work?

A virtual credit card (VCC) is a temporary, digital Mastercard that's linked to an existing credit card. It functions like a regular credit menu and helps guests brand secure online payments.

Here'due south what y'all need to know nigh charging VCCs:

For every relevant booking you receive, we'll ship you a new VCC
Equally long every bit a VCC is active, you can charge it as many times as you like until the residuum reaches zero
Each VCC has a unique card number, expiration date, and menu verification code (CVC), and we never reuse these details
Each VCC as well has an activation date that's generally set to i day after the cheque-in engagement, except for eligible properties where the VCC is activated when the reservation becomes non-refundable

Once the VCC is activated, you can view the details on the Extranet as many times as yous like for xviii months (547 days) from the bank check-out date.

You have up to 365 days after the check-out date to charge a VCC. If you don't charge information technology by then, the funds volition revert back to united states of america. We'll also e-mail you a weekly summary of any amounts you have remaining on VCCs.

ii.two. How do I accuse a virtual credit menu?

Here's how to accuse a virtual credit card (VCC) for a reservation that the guest paid for online:

Log in to the Extranet and click Reservations
Click the guest'south name or reservation number to view the Reservation details page
Click on View credit bill of fare details
Enter the VCC details using your POS auto
Charge the available amount displayed

For a more detailed explanation nigh how to charge VCCs, watch this tutorial video.

If you use a channel manager or holding management system, you can learn more nigh charging VCCs in this article.

2.3. Why can't I charge a virtual credit card?

If something goes incorrect when yous try to charge a virtual credit card (VCC), you'll be able to see the reason on the Reservations details folio near 30 minutes subsequently.

Here are the nearly common issues with charging VCCs and what to do to resolve them:

If the card isn't agile yet, check the activation date on the Extranet
If the card has insufficient funds, cheque the amount you lot're charging matches the available balance, then try again
If the CVC entered is incorrect, double-cheque yous're using the correct number
If the expiration date entered is incorrect, make sure you're using the right expiration date
If your POS car merchant lawmaking is invalid, contact your payment service provider for aid. Booking.com's VCCs tin simply be charged past merchants registered as accommodation providers. You can get your code changed if necessary.

If there's a security lock, you've made also many attempts to accuse the aforementioned carte du jour – try again in 24 hours

If you lot're having other issues charging a VCC, contact us via your Extranet inbox.

2.4. How do virtual credit cards piece of work with cancellations, no-shows, and modifications?

If you receive a cancellation, no-show, or modification and you're owed coin, we'll send you an e-mail with updated virtual credit card (VCC) details.

ii.five. How and when can I refund a virtual credit menu?

If y'all've already charged a virtual credit card (VCC), at that place are two situations when you'll need to refund it:

You lot or your guest cancel or modify a booking, or the guest doesn't show up, and you concord to waive whatsoever fees that would utilise
A reservation is canceled due to Force Majeure. In these cases, guests shouldn't be charged for stays they tin can't complete, so we waive commission on affected reservations

In both cases, we'll refund the invitee and you'll need to refund the aforementioned VCC you lot originally charged. To find out more about how to do this, take a look at this article.

2.6. When and how will I be paid?

When a guest makes a booking and pays for information technology online, we'll send you lot a virtual credit menu (VCC) along with the booking details. This carte gives you admission to the exact amount for that booking, and yous can accuse it as yous normally would. Only brand certain you lot do so after its activation appointment. This is mostly set to one day afterward the check-in date, except for eligible backdrop where the VCC is activated when the reservation becomes non-refundable.

2.seven. How do I know if I'm eligible for an earlier VCC activation engagement?

Partners with an established payment rail record are eligible for an earlier activation date. To qualify, you must:

Procedure monthly invoices on time, according to payment due dates
Take no unpaid or written-off invoices from the past 12 months.
Have no outstanding VCCs past the 60- to ninety-day deadline when a guest refund is required
Have 6 months of partnership with Booking.com, including validated guest stays and reviews.

If you run into all these criteria, yous'll start to receive VCCs with earlier activation dates from calendar week half-dozen of the following quarter. Nosotros review eligibility every quarter. If you lot no longer meet the criteria, we'll go back to issuing VCCs with an activation date set to one mean solar day after cheque-in.

2.8. How much time practise I have to charge a virtual credit menu?

We generally actuate virtual credit cards (VCC) i day afterward the check-in date. For eligible properties, we do this when the reservation becomes not-refundable. In one case the VCC is activated, you lot tin can view its details on the Extranet as many times as you want for 18 months (547 days) from the check-out engagement.

Y'all have up to 365 days after the check-out date to charge a VCC. If you don't accuse it by and so, the funds will revert back to us. We'll also e-mail you a weekly summary of any amounts you lot take remaining on VCCs.

2.nine. What if I'k asked to enter a zip code when I accuse a virtual credit card?

If you're asked to enter a nix or postal code when y'all charge a VCC, you tin can utilize the guest'south or your ain zip lawmaking, or else 1017CE, which is the postal code for our headquarters in Amsterdam.

2.ten. What fees are involved when I charge a virtual credit carte du jour?

Your payment service provider volition generally charge a fee between ii% and 3% for facilitating each transaction. The exact amount you're charged may depend on local laws and any additional fees charged by your banking concern. For more info, contact your payment service provider.

2.11. How do exchange rates affect my virtual credit card payments?

Exchange rates don't affect your payments if yous prepare the price of your rooms in the same currency as you use to charge virtual credit cards (VCCs).

If you receive a VCC in one currency but charge information technology in a different one, Mastercard will convert the amount using their own exchange charge per unit. Y'all tin find out what this is on the Mastercard website.

two.12. How does commission work for bookings that I become paid for by virtual credit bill of fare?

You'll pay commission for these bookings the same way as other bookings. Each payment you receive past virtual credit card (VCC) will be for the full gross corporeality of the booking. When we email you the VCC details, we'll include details of the amount you've been paid. Nosotros'll also invoice you separately for your committee fees as normal.

Department 3: Getting paid past bank transfer

Note: Non all properties are eligible for payments by banking concern transfer. To check whether your belongings is eligible and find out more about the costs involved, log in to the Extranet, click "Finance," and so "Getting paid," and coil down to the FAQs at the lesser.

3.one. When will I get paid past bank transfer?

When you receive bank transfer payments will depend on the schedule you're set for.

If you're set up for monthly payments Nosotros'll process payments no later than the 15th of the month after the guest checks out.

If you're set upwardly for payments four times a month We'll procedure payments on the sixth, 9th, 18th, and 27th of each calendar month. Each payout will include reservations where the guest checked out during the period since your terminal payment was processed. The payment on the 6th of the calendar month includes reservations where the guest checked out between the 27th and the last day of the previous calendar month.

If you're ready for weekly payments We'll procedure payments every Thursday for reservations where the guest checked out during the previous week, which runs from Thursday until Wednesday. If the Thursday when we would usually process your payment is a public holiday, we'll process it on the next business concern twenty-four hour period.

Whichever payment schedule you're gear up up for, it may take a few days for your payment to arrive in your account, depending on your bank.

To check or change your payment schedule, log in to the Extranet, click "Finance," then "Getting paid."

three.2. Where can I find my commission invoices and payout documents?

Here'southward how to download your commission invoices:

Log in to the Extranet
Click Finance, and so "Invoices"
Cull the yr you want to filter past
Click "Download PDF" under the number of the invoice you want to download

To meet the reservations that accept been included on each invoice, click "View statement" under the invoice amount.

Every month we'll email you payout documents with details of reservations that guests paid for online, as well as any refunds. You lot can as well download these payout documents. Hither'southward how:

Log in to the Extranet
Click Finance, then "Payout info"
Click the pointer next to the period you're interested in to encounter a list of reservations
Click "PDF" or "CSV" to download the payout document

iii.3. How is my commission calculated for bookings I get paid for past bank transfer?

Depending on the country you're in and payment model you're using, your payment will either be gross or cyberspace.

If yous receive a gross payout, we'll pay yous the total amount of your reservations. We'll and so invoice y'all for commission as normal. Your commission invoice volition include all bookings from the previous menstruum, including any bookings that weren't paid for online.

If y'all receive a internet payout, we'll pay yous the total amount of your reservations minus the full corporeality of all your invoices. You won't have to pay for commission separately.

three.four. How do I add together or change my bank details?

Here's how to modify the bank details we use to pay y'all:

Log in to the Extranet
Click Finance, so "Banking company details"
Under "Receiving payouts from Booking.com," click "Add bank details" or "Edit banking company details"
Enter your new banking company details
Click "Update bank details"

Proceed in mind that it can take up to six business days for your bank details to be fully updated in our system.

To find out more nearly updating your banking company details, spotter this tutorial video.

three.5. How practise substitution rates affect my banking company transfer payments?

Exchange rates don't affect your payments if yous fix the toll of your rooms in the aforementioned currency that we use for your bank transfer payment.

If the currency you prepare your rooms in isn't the same, we'll convert the amount using Bloomberg's exchange rate from the day before we ship your remittance advice.

If nosotros brand your bank transfer payment in a different currency from your bank business relationship'south, your bank will convert the amount using their own commutation rate. To find out what this is, contact your depository financial institution direct.

To discover out which currency we'll make your bank transfer payment in, check the payout certificate we email you each month. You tin can as well download these payout documents.

Here'south how:

Log in to the Extranet
Click Finance, and so "Payout info"
Click the arrow next to the period you're interested in to encounter a list of reservations
Click "PDF" or "CSV" to download the payout certificate

3.6. Why is the reservation amount on my invoice unlike from the one in my remittance advice?

The full amount shown on your invoice only includes amounts we charge commission on, such as room rates. The total reservation amount shown on your remittance advice is the full amount we've collected from guests on your behalf. This includes room rates plus any additional fees, unless these are broken down per person and yous set them to "excluded" on the Extranet. We don't charge committee on these "excluded" fees.

iii.7. Why practise I need to set up a Direct Debit to use Booking.com's payment solutions?

If the corporeality of your commission invoice is higher than the amount nosotros pay you past bank transfer, we'll collect the deviation from your bank account. We demand you to ready up a Straight Debit to let the states to do then, unless Straight Debits aren't bachelor in your land.

To find out more than nearly paying your committee invoice by Direct Debit, have a look at this article.

Section 4: Payments in North America

4.1. When will I receive payments if I'one thousand located in North America?

We'll process your payment one 24-hour interval later on the check-in date, though information technology may take upwards to 7 business days to appear in your bank account.

4.2 Where can I find my commission invoices and payout documents if I'm located in Due north America? If you're located in North America, hither's how to download your commission invoices:

Log in to the Extranet.
Click Finance, so click Invoices
Choose the year you want to filter past
Click "Download PDF" under the number of the invoice you lot want to download

To encounter the reservations that have been included on each invoice, click "View statement" under the invoice amount.

Every month we'll email y'all payout documents with details of reservations that guests paid for online, as well as whatever refunds. Yous can also download these payout documents. Hither's how:

Log in to the Extranet.
Click Finance, and so "Payout info"
Click the arrow next to the menstruation y'all're interested in to see a list of reservations
Click "PDF" or "CSV" to download the payout certificate

iv.3. How much will I receive?

You lot'll receive the total amount of your reservations plus whatever additional fees, unless these are cleaved down per person and you set them to "excluded" on the Extranet. If you'd also like to allow your guests to pay these additional fees online, y'all can arrange this separately.

four.4. What should I do if I haven't received a payment and I'thousand located in Due north America?

If you haven't received a payment, nosotros all the same might need to receive your bank details before we can actuate your business relationship.

Here's how to provide the info we need:

Log in to the Extranet.
Click Finance, then "Bank details"
Under "Receiving money from Booking.com," click "Add bank details"
Enter your bank details
Click "Update bank details"

Once you provide this info and nosotros actuate your business relationship, we'll process a payment for all your outstanding reservations. This should arrive in your bank account within seven business days.

four.5. How practice I change my bank details? How long does it have for these changes to take effect in North America?

If you're located in North America, hither's how to change the bank details we use to pay y'all:

Log in to the Extranet.
Click Finance, then "Bank details"
Under "Receiving payouts from Booking.com," click "Add banking company details" or "Edit bank details"
Enter your new bank details
Click "Update banking company details"

Go along in mind that it can have upwards to six business days for your bank details to be fully updated in our organization.

To find out more most updating your banking concern details, watch this tutorial video.

4.half dozen. How practice I pay commission in North America?

If you lot're located in N America, yous pay committee commonly, but some details under the Extranet's Finance section may appear slightly different.

For more than info about paying invoices, have a expect at this article.

To find out how to view your invoices and payout documents if you're located in Northward America, run across section 4.ii.

SECTION 5: Payments in Brazil

5.1. How practice Booking.com's payment solutions work in Brazil?

In general, payment procedures in Brazil follow the same processes listed in Section 1.

Annotation: At that place might be some situations in which you'll have to pay u.s.a. a commission invoice separately. Learn more below in Section 5.xiii.

five.2. How do I know if a invitee paid online in Brazil?

You can notice info nearly this in section 1.2.

5.iii. Who provides invoices for my guests in Brazil?

You can find info about this in section 1.6. For more details virtually paying local taxes in Brazil, see section 5.15.

5.4. Who takes care of whatever extra charges my guests might incur in Brazil?

You tin notice info about this in department 1.4.

v.5. What happens if I make up one's mind to refund a guest in Brazil?

You can observe info virtually this in department ane.7.

5.6. How do I charge guests a harm deposit in Brazil?

You tin can find info about this in department 1.five.

5.7. Should I keep managing my reservations if I join Payments by Booking.com?

Yeah, you should continue managing reservations as y'all ordinarily would. This includes letting us know about cancellations, no-shows, and other bug related to reservations, so we can make sure we don't accuse you commission when there isn't any due.

To find out more nigh how to do this, take a look at this article.

5.8. When will I receive payments if I'm located in Brazil?

We'll procedure your payment past the 15th day of the calendar month afterwards the guest checks out. If the day when we would usually procedure your payment is a public holiday, we'll process it on the adjacent business mean solar day. Depending on your bank, it may accept a few days for the payment to arrive in your business relationship.

5.9. Where tin I discover my commission invoices and payout documents if I'm located in Brazil?

If you're located in Brazil, here'due south how to download your commission invoices:

Log in to the Extranet.
Click Finance, then click Invoices
Cull the year you want to filter by
Click "Download PDF" under the number of the invoice you want to download

To encounter the reservations that accept been included on each invoice, click "View statement" under the invoice amount.

Every month we'll email y'all payout documents with details of reservations that guests paid for online, besides as any refunds. You can also download these payout documents. Hither's how:

Log in to the Extranet.
Click Finance, then "Payout info"
Click the arrow next to the period you're interested in to see a list of reservations
Click "PDF" or "CSV" to download the payout certificate

5.10. How do I add together or change my banking company details if I'm located in Brazil?

Hither'southward how to change the bank details we use to pay yous:

Log in to the Extranet.
Click Finance, then "Bank details"
Under "Receiving payouts from Booking.com," click "Add bank details" or "Edit banking concern details"
Enter your new bank details
Click "Update banking concern details"

Here are a few things to keep in mind when entering your bank details:

Enter your 4-digit agency number without the bank check digit
Enter your account number with the check digit but without the dash. If the check digit is "10," replace information technology with a zero ("0")
Enter your CPF or CNPJ number with a dot ("."), dash ("-") or forward slash ("/")

Go on in mind that it can take upwards to half dozen business days for your bank details to be fully updated in our system.

To notice out more about updating your banking company details, sentry this tutorial video.

5.xi. Why oasis't I received my bank transfer payment if I'm located in Brazil?

If you're expecting a bank transfer payment but haven't received it yet, here are a few possible reasons and what you lot can practise to ready them:

If you haven't added your bank details even so, you'll need to practice so before nosotros can process your payment
If your bank details are incorrect, you'll receive a message in your Extranet inbox telling you what to do next
You may take unpaid commissions for by reservations that guests didn't pay for online. You can run across which reservations guests paid for online by looking for the words "Paid online" in the "Condition" column of each booking on the Extranet's Reservations page.

5.12. If my banking concern transfer payment is rejected past my banking concern, when will I receive a new payment?

If your bank rejected a bank transfer payment because your bank details were invalid, showtime you lot'll need to update them on the Extranet. Once you lot've done this, we'll process a new bank transfer payment to you by the 15th day of the following calendar month.

5.13. Will I receive a boleto to pay my commission?

Nosotros'll unremarkably make a cyberspace payment to y'all each month for the total amount of your reservations, minus the total amount of all your invoices.

If the total amount of all your invoices is higher than the total amount of your reservations, we'll brand a gross payment to yous and besides send you a boleto for your unpaid commissions. We'll send y'all a bulletin to your Extranet inbox to let you know that y'all demand to pay this.

This can happen if yous have outstanding commission fees for reservations that y'all handled payments for yourself, for example before you joined Payments past Booking.

v.fourteen. Why did I receive a boleto for payment?

Yous received a boleto to pay because the amount you were owed from Booking.com was less than the corporeality you owe for committee. For more info about this, come across Department v.13.

5.15. Why have I received a Nota Financial?

A Nota Fiscal is a revenue enhancement document that nosotros need to send you lot whenever we provide services to yous. We'll email you a Nota Fiscal each month as long as you receive bookings on our platform. Y'all tin besides download these documents. Here's how:

Log in to the Extranet.
Click Finance, and then "Invoices"
Click the invoice number you're interested in to open the Nota Financial in a new window

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Source: https://partner.booking.com/en-us/help/policies-payments/payment-products/payments-faqs